Customer care

Support that actually solves problems

We respond where it is convenient for you: in Telegram, tickets, and by email. The HMARA team helps not only with billing questions but also with real technical tasks on your servers.

Message on Telegram
Support

HMARA support channels

Choose the channel you prefer — we see all requests and process them in a single queue.

  • Telegram — Quick questions, fast contact with an engineer, clarifications about server configuration and migrations. Convenient for keeping the conversation handy and sharing screenshots.
  • Tickets in the panel — The main channel for working with tasks: detailed description, attachments, full message history, and statuses. Perfect for administration requests and incidents.
  • Email — A classic way to get in touch when it is easier to describe the issue from your mail client or forward technical details to colleagues.

What HMARA support helps with

  • Diagnostics and basic resolution of issues with server and service availability.
  • Guidance on configuring OS, control panels, and common services (web server, database, etc.).
  • Assistance with project migration and restoration from backups.
  • Recommendations on choosing plans and resources for your workload.

Free migration from another provider

We migrate your projects from other providers to HMARA for free: we help move files, databases, and perform basic environment tuning so you can continue working without downtime.

  • File and database transfer
  • Basic environment setup
  • Migration without downtime
  • Support at every step